Messenger conversations have three extras: tappable quick replies, typing and seen signals, and taking a thread back from another app.
- Offer quick replies. In a Messenger conversation, press ⇄ Quick replies above the reply box. Type the choices separated by · or commas — up to 13, each shown up to 20 characters. Write your message and send; the customer taps a choice instead of typing. A restaurant might offer “Book a table · See the menu · Call us”.
- Show typing or mark as seen. In the customer panel ((i)), press Typing to show typing dots, or Seen to mark the conversation as seen.
- Take a thread back. If another app on your Page took the conversation, the reply box says Another app owns this thread right now. Press Take control. Messages keep arriving meanwhile, but Facebook refuses replies until you take it back.
Good to know
- The customer panel shows Owned by this app or Owned by another app.
- When someone arrives from an ad or a link, the panel can show via … with where they came from.
- The Page’s card under Channels also says when another app holds threads.