Everything you need to run client communication
Built for any business that talks to its clients — and there is a page for each trade below.
One inbox, every channel
WhatsApp, Instagram, Messenger, Telegram and website conversations in one shared team inbox, with SMS from your own MirageTEL or Twilio number. TikTok messages are coming soon.
TikTok publishing and insights
Publish TikTok videos with Instant Post — public, or for whoever you choose — together with Instagram and Facebook. Photos become one TikTok video. Answer TikTok comments, and follow your followers, audience and each video in Insights. TikTok messages are coming soon.
Connect in one click
Link WhatsApp, Instagram, Messenger, Telegram and TikTok in seconds with a guided pop-up — no developer setup on your side.
AI that answers for you
Use suggestion or automatic mode per account for grounded replies in the client's language, with human handoff when the knowledge base does not support an answer.
The AI knows your business
Write your prices, policies and details once. Every AI reply is grounded in what you wrote — and it will say it does not know rather than invent a price you never set.
Instant Post — one screen, every account
Pick photos or a video once and publish to Instagram, Facebook and TikTok together: carousels, stories and reels, each account with its own caption and hashtags, and a result per destination.
Social Studio
One place for your posts: Instant Post to Instagram, Facebook Pages and TikTok, now or scheduled up to a year ahead; every post you sent under Your posts; and the numbers of each account in Insights.
Analytics & SLA
Response times per agent and location, sentiment, and alerts when a message waits too long.
Customer CRM
Every contact in one place with history, tags, notes and a 360 degree profile per customer.
Auto-replies, per account
Reply the instant a customer writes — a greeting on the first message or an away message after hours. Pick the channel and the exact accounts; new channels appear on their own.
Read incoming messages in your language
Translate an incoming client message on demand, while preserving the original in the conversation.
Rich messaging on supported channels
Use the rich formats supported by the connected WhatsApp or Instagram account, including media, locations, buttons, lists, replies and delivery state.
Saved replies that know who they are for
The answers your team sends every day, written once. A reply can carry a photo, links, and the customer's name — filled in from the conversation itself. Grouped into categories and searchable, so the right one is found in seconds.
Forward a message to another chat
Move a good answer from one conversation to another. It waits in the composer for you to read and send — never delivered behind your back.
Star the chats that matter
Keep your own shortlist of conversations, separate from everyone else's, and filter the inbox down to it in one tap.
Know exactly when someone wrote
Every conversation in the list carries the date and time of its last message - Today 14:32, Yest. 12:05, or 12 Aug 18:22 for older ones - instead of an approximate 3h. On a busy morning that is the difference between someone who wrote before you opened and someone who wrote while you were reading. The browser and the mobile app show the same thing.
Search inside a conversation
Find the price you quoted three weeks ago without scrolling for it — search one thread and jump straight to the message.
Come back to it later
Set a private reminder on any chat, or write the reply now and let it send itself at the hour you pick. The plan waits inside the thread, where your team can send it early, edit it or cancel it.
Answer a customer from the notification
A message arrives on the phone and your agent can reply to it, close it, or mark it as waiting on somebody else - straight from the notification, without opening the app. And notifications from one conversation stay together instead of filling the screen: a customer who writes three times in two minutes leaves one entry, not three. Replying from the notification works even with no signal at the time - it is queued on the phone and sent by itself. On iPhone this is live today; on Android the buttons arrive with the next app update.
Answer from your phone
The iOS and Android apps, with the same workspace permissions as the web app — reply straight from the notification, and a reply typed offline sends itself when the connection is back.
A website chat you design
Put a chat on your site in minutes — your colours, your welcome, the questions you want answered first — and every conversation lands in the same inbox.
Private notes on a conversation
Leave what the next person picking up the chat needs to know. Your team reads them; the customer never does.
Team announcements
Admins push a note straight to their agents' phones — shift notes, urgent updates, new-feature news. Your team only, never customers.
Lock the app with a PIN
On a shared phone or front-desk computer, lock MirageCHAT with a PIN, and lock a single conversation so only the right people open it.
Alert Audit
Know when a reply names a competitor, shares a phone number, or links out. You choose the words; AI can suggest them from your own chats. One digest each morning — nothing is ever blocked automatically.
Instagram comments & mentions
Reply to comments, hide spam, and turn public comments into private DMs — from the same inbox or via the API.
Automations & sequences
Auto-rules, drip sequences and visual workflows — pre-arrival, follow-ups, and more.
Connect your own system
Open an approved operational screen inside a conversation or map a supported API into a purpose-built panel, with access controlled per account and teammate.
Secure & multi-tenant
Isolated data per workspace, JWT auth, API keys and outbound webhooks for integrations.
A record that cannot be edited quietly
Every sign-in, permission change and deletion is written into a sealed chain, each entry locked to the one before it. Tampering is not impossible — doing it without leaving a mark is.
Consent & opt-out, automatic
STOP and START controls keep recorded opt-outs in the delivery path for templates and campaigns, supporting each workspace's compliance process.
Scoped developer API
Use scoped API keys, supported messaging and channel-management endpoints, and webhooks. The authenticated developer manual defines the contract; reseller use depends on the plan and commercial agreement.
Pick your photos once. Post everywhere in seconds.
The same photos become a post, a carousel, a story and a reel with music on Instagram, a post or reel on your Facebook Page, and a TikTok video with a TikTok sound. Your videos go to YouTube too, as a video or a Short. Publish now or later, with a result for every account.
Post, carousel, story, reel and TikTok video from the same photos.
A track for your reel, and a sound from TikTok’s own library.
Publish at once, or pick a date and time up to a year ahead — then follow every post in Social Studio.
Works for restaurants, salons, gyms, shops, hotels, clinics, agencies and creators — anyone with photos.