Owners and admins decide, person by person, whether an agent can use Social Studio and which accounts they may post to.
- Open Team › Agents and press Access on the person’s row.
- Under Access by module, choose the Social Studio level (see below). It saves at once.
- Under Posting accounts, tick the Instagram accounts, Facebook Pages, TikTok accounts and YouTube channels they may post to, and press Save posting accounts.
The four levels
- Off — Social Studio hidden.
- Post — create, schedule and publish posts, with Instant Post, Your posts, Insights and the Library.
- + Approve waiting posts — also approve or decline posts that wait for an OK (TikTok posts sent through the API, under Waiting for you).
- + Full access — everything in Social Studio.
Templates
Under Start from a template, Social media gives + Full access and Supervisor gives + Approve waiting posts; Inbox + Overview and Front desk leave Social Studio Off. Change a level afterwards and the panel says Custom · from …, with Reset to go back.
Good to know
- Owners and admins always have everything.
- An agent sees only the accounts ticked under Posting accounts — in Instant Post, Your posts and Insights.
- Posting accounts is not Channels this person sees: that list is for the Inbox.
- Whatever the level, some things stay with owners and admins: connecting channels, deleting in Social Studio (photos, libraries, groups and saved hashtags), and a YouTube video’s Edit on YouTube, Thumbnail and Delete from YouTube.
- The same levels apply in the phone app: Menu › Social Studio, and Instant Post on ＋.
- Every change is recorded in Security › Activity log.