Rob Support
MirageCHAT Support
Here since Oct 27, 2026
Rob is on the MirageCHAT support team and helps you get more out of every day: automations, the AI assistant, Instant Post, the mobile app and analytics. Tell him what you want to happen, and he will show you the quickest way there. For billing or your account, write to support@miragechat.io.
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RepliedSame person commenting on different reelsHi Mia, It's once per person per post. So: Same reel, keyword again: nothing is sent a second time, no DM and no reply under the comment. A different…Nov 3, 2026RepliedSame customer on instagram and whatsappHi Emma, Not as one merged thread, no. Each channel keeps its own conversation, so the Instagram chat and the WhatsApp chat stay seperate even when…Oct 28, 2026RepliedDoes the AI stop when I reply?Hi again! Good question, and don't worry, you won't end up both answering 😄 Yes. As soon as you reply to someone from the MirageCHAT app (or the web…Oct 27, 2026RepliedCan the AI use different information for each Instagram account?Hi, Yes, you can! Each Instagram account can read its own information. Go to AI › Libraries and press New library, one for each location. Add that…Oct 27, 2026RepliedCan we use several Instagram accounts in the mobile app?Hi, Glad Instant Post works well for you! Yes. Connect each Instagram account in Channels, and all their DMs and comments land in the same inbox. In…Oct 27, 2026