RobSupportMirageCHAT Support
Hi again!
Good question, and don't worry, you won't end up both answering 😄
Yes. As soon as you reply to someone from the MirageCHAT app (or the web inbox), the AI goes quiet in that conversation. By default it stays quiet for 12 hours after your last message, so you can chat with them in peace.
To let the AI take over again you don't need to do anything: once those 12 hours pass without a reply from your team, it answers the customer's next message by itself. Want it back sooner or later? Go to AI › Rules & limits and change "Stay quiet for … after someone on your team replies". You can pick 1, 6, 12, 24 or 48 hours, for all channels or for one channel at a time.
One small tip: this works for replies you send from MirageCHAT. If you answer straight from the Instagram or WhatsApp app, the AI doesnt know you stepped in, so its best to reply from the MirageCHAT app.
Hope that helps!
Best regards,
Rob
MirageCHAT Support