AI assistant
Knowledge, models and answers.
Translate a client’s message, or your reply
The Inbox translates both ways, so a gym or an online shop can answer a client who writes in a language nobody on the team speaks. Under a client’s message,…
AI assistantAI Support0 repliesSep 30
Use AI drafts and AI Assist in the Inbox
On a channel set to Suggests, the AI writes a draft for each new client message. AI Assist writes one whenever you ask. A person always decides what is sent.…
AI assistantAI Support0 repliesSep 30
Stop the AI in one conversation, on one channel, or everywhere
There is no switch for a single conversation, because the AI steps back by itself when a person answers. For a channel or the whole workspace, there are…
AI assistantAI Support0 repliesSep 30
Turn off the AI work that runs on its own
Besides answering clients, the AI does three jobs nobody asks for. They are on until you turn them off, and they run on the model chosen in AI › Models & keys.…
AI assistantAI Support0 repliesSep 30
Set the AI’s monthly limit and safety rules
AI › Limits holds the rules that are always on and the limits you choose. When a limit is reached, the AI stops and every conversation goes to your team. Open…
AI assistantAI Support0 repliesSep 30
Connect your own OpenAI, Anthropic or Google key
With your own API key, the provider bills you directly for the replies it answers. You can also use every model of that provider, including the ones MirageCHAT…
AI assistantAI Support0 repliesSep 30
Let the AI learn from your past conversations
A library can read the chats your team already had, find the questions clients ask most, and propose them with the answer your team gave. Nothing is added…
AI assistantAI Support0 repliesSep 30
Answer the questions the AI couldn’t answer
When its library doesn’t hold the answer, the AI doesn’t guess. It tells the client a colleague will confirm, and keeps the question for you. Open AI ›…
AI assistantAI Support0 repliesSep 30
Choose which photos the AI may send
When the AI answers from a page of your website, it can send photos of that page: up to 5, picked by what the client asked to see. Open AI › Libraries, choose…
AI assistantAI Support0 repliesSep 30
Add files, notes and exact answers the AI should know
What isn’t on your website, such as a price list, a policy or a holiday closing, goes into the library as a file, a note or a highlight. Open AI › Libraries,…
AI assistantAI Support0 repliesSep 30
Create a library for your business
A library is what the AI knows about one business: its website, files, notes, photos and past conversations. Each channel reads one library, so a company that…
AI assistantAI Support0 repliesSep 30
Choose how the AI sounds
The voice changes how long and how formal the AI’s replies are. It does not change what the AI knows. Open AI › Channels and go to How it sounds. Under Voice,…
AI assistantAI Support0 repliesSep 30
Turn the AI on for a channel: Off, Suggests or Replies
Each channel decides what the AI does there, and which library it answers from. Open AI › Channels. Under Where it replies there is one row per channel. An…
AI assistantAI Support0 repliesSep 30
Choose which AI model answers, and a backup
AI › Models & keys lists the models of each AI provider. Pick one, and pick what happens if it can’t answer. Open AI › Models & keys. The line at the top says…
AI assistantAI Support0 repliesSep 30
Set up the AI in three steps
A workspace with no library, where the AI is off on every channel, sees three steps on AI › Overview instead of the usual summary. Teach it — type your address…
AI assistantAI Support0 repliesSep 30
The AI page, tab by tab
Everything about how the AI answers your clients is on one page: open AI in the menu, under Who answers. What each library knows is managed next to it, in AI ›…
AI assistantAI Support0 repliesSep 30
Keep the AI up to date when your website changes
MirageCHAT reads your website again on the schedule you choose, and shows you what changed before the AI uses it. On the library’s Overview, under Where it…
AI assistantAI Support0 repliesSep 29
Review what the AI learned before it uses it
When MirageCHAT reads a website, a file or your past conversations, it proposes highlights: facts, details and offers. The AI does not use them until you…
AI assistantAI Support0 repliesSep 29
Add your website to a library
The AI answers from your website’s pages and gives the client the page’s address. Add the site once, and it is read again on the schedule you choose. Open AI ›…
AI assistantAI Support0 repliesSep 28
Test the AI before it talks to your clients
AI › Test is a private chat with your AI. You ask as a client would, and nothing is sent to anyone. Open AI › Test. In Try it, choose the channel (“As a client…
AI assistantAI Support0 repliesSep 25