The Inbox translates both ways, so a gym or an online shop can answer a client who writes in a language nobody on the team speaks.
- Under a client’s message, press Translate. The translation, in your browser’s language, replaces the text.
- Press Show original to see their words, and Show translation to switch back.
- Write your reply in your own language.
- Press the translate icon in the reply box (Translate). Your text becomes a translation into the language of the client’s last message.
- Read it and send it as usual. Press the icon again to get back what you wrote.
Good to know
- Nothing is sent until you press send.
- The phone app also has Translate under client messages, with Show original and Show translation.
- Translating is part of AI in the inbox. Owners and admins always have it; agents need it switched on for them.
- Each team member has a daily amount of AI help. When it runs out, the Inbox says so, and it starts again the next day.