MirageCHAT notifies your phone when a client writes, so you can answer from anywhere.
- Sign in to the app. Right afterwards the phone asks whether MirageCHAT may send notifications; allow it.
- If you didn’t allow it, turn notifications on for MirageCHAT in the phone’s settings, then close the app and open it again so it registers.
- On Android, keep MirageCHAT’s Messages notification category switched on.
- Tap a notification to open that conversation.
- Only people whose Mobile access is on get notifications.
- Owners and admins are notified for every account. An agent is notified only for the accounts shared with them.
- A locked conversation’s notification shows no message text.
- The red number on the app icon is your unread count, the same number as on Inbox.
Good to know
- Signing out stops notifications on that phone.
- Owners and admins switch extra alerts on or off, for example No reply yet — after 15 min, in Menu › Notifications. Who receives them, and by email or in the app, is set on the website.
- Missing notifications on Android? See “Notifications don’t arrive on Android: battery settings to check”.