Channels › Website Chat builds the chat in eight steps. The live preview on the right shows exactly what visitors will see.
- Channel & hours — Name in your inbox, Timezone, AI answers on or off, and Business hours per day (Hours, All day or Closed), plus the line shown outside those hours.
- Brand — Import from your website reads your logo and colours (Read the page, then Apply the selected logo and colour), or upload a logo yourself. Set the colour and the header Title and Subtitle.
- Launcher — shape, icon, corner and spacing, an invitation beside the button, and how it behaves on phones.
- Welcome & questions — the Welcome line and up to 6 Ready-made questions. Let your website write them reads your pages and suggests questions; ⇄ Translate… adds other languages.
- Before the chat — an optional form of up to 8 fields; mark which are required.
- Trust & team — show who answers, pre-filled from your Team.
- After the chat — what to offer When nobody answers (WhatsApp, phone, email), a rating, and A copy of the conversation by email.
- Install & publish — see «Add the MirageCHAT chat to your website».
Good to know
- The preview switches between Desktop and Phone, and between Closed, Open, Name screen and Finished. Click any text in it to jump to its field.
- Everything stays a draft until Publish & get the code.
- Automatic translations are marked auto — read them before publishing. Languages you wrote by hand are never overwritten.
- A dental clinic might offer “Are you open on Saturday?” and “Do you take new patients?”.