Your reseller balance and statement: what you pay, and when

Before you start

• You are the owner or an admin of the reseller account.
• A card, or access to your bank for a transfer, when you add money.

1. Read the four tiles

2. How renewals work

• The platform renews every month on the day your account was switched on.
• Each channel renews every month on the day it connected — each on its own date. Nothing is paid twice and nothing is split into days.
• A date at the end of a month follows the months: 31 January, then 28 February, then 31 March.
• A disconnected channel stops renewing. Connected again inside the month it paid for, it costs nothing; connected again after that month, it is paid that day and renews on that date.
• After a pause, your platform and each channel start a new date on the day you pay — the days you were read-only are not charged.
• A closed client workspace costs nothing more: its channels are switched off.

3. Read your statement

Open the Statement tab: what was taken from your balance for the reseller plan, newest first, 50 lines at a time — Show older loads more.

In Billing › Activity › Movements, everything taken at one moment is one line — for example “Reseller · platform $75.00 + 2 channels × $1.25 · 1 month”.

4. Add money

1. Press Add money

   On the Balance tile, press Add money. Billing opens.

2. Pay by card

   Under Add money, pick or type an amount — at least $10 — and press Pay by card — $…. Stripe’s page opens; your card details never reach MirageCHAT.

3. Or by bank transfer

   Press Bank transfer for the details and your reference. It is credited once the bank confirms it, usually within two working days.

4. Waiting renewals are paid at once

   As soon as the money arrives, any renewal waiting for it is taken, and a paused account reopens with all its client workspaces.

Automatic top-up works here too, in Billing › Details › Automatic top-up — how it works.

5. When a renewal can’t be paid

1. A week ahead: an email

   When your balance can’t cover what falls due in the next 7 days, we email you — at most once a day — “Your reseller balance needs money”, with the amount to add. It goes to the addresses in Billing › Details — or, with none there, to your account owner.

2. On the day: 24 hours of grace

   Nothing is taken and nothing stops. We email you “Your reseller renewal could not be paid”, and the Reseller page says: “Your balance did not cover the monthly renewal. Add money before … — after that your workspaces and your clients’ are paused until it is paid.”

3. Then: read-only

   Your workspace and every client workspace become read-only, and we email you “Your client workspaces are paused”. Messages keep arriving and nothing is lost, but nothing is sent or posted. Your clients see “This workspace is paused by its provider. Incoming messages are still being received and nothing has been lost.”

4. Add money to reopen

   Add the missing amount under Billing. The renewal is taken, everything reopens at once, and we email you “Your client workspaces are running again”.

Good to know

• Your prices are set when our team switches your account on. The tiles and the statement always show yours.
• Your clients never see what you pay. Billing in a client workspace says “Billing for this workspace is handled by your provider.”, and no money can be added there.
• No setup fee, no minimum. A client workspace with no channels costs nothing.

If something looks wrong

On your phone

The tiles and the statement are on the web, under Reseller. Money can be added from the app too — Billing on your phone.

Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.