Your client’s people, and opening a client workspace yourself

Before you start

• You are the owner or an admin of the reseller account.
• The person’s real email address. It must not sign in to any other MirageCHAT workspace — one address opens one workspace.
• A password that meets the rules shown under the field.

1. Add a person

1. Press Users

   In Reseller › Client workspaces, press Users on your client’s row. The window Users · Seaside Villa lists who can sign in, or says “Nobody signs in to this workspace yet.”

2. Fill in Add a person

   Type the Name and the Email, choose the Role and set a Password — or press Generate for a strong one. The meter under it shows the rules; a rule the password misses turns red.

3. Add them

   Press Add person. The window says the address “can sign in now, with the password you set.”

4. Hand it over

   The window keeps the address and the password on screen: press Copy all three (miragechat.io/app, the email, the password), give them to the person yourself, then press Done. They sign in at miragechat.io with that email and password — not with Google, Apple or Facebook — straight into that client workspace.

2. Admin or Agent

Add agents once your client has connected its channels. To give an agent a channel connected later, open the workspace and use Team › Agents — agent permissions.

3. Switch a person off

1. Press Switch off

   In the Users window, press Switch off on the person’s row.

2. Confirm

   “Switch off …? They are signed out at once.” Press Switch off again, or Keep.

3. Check

   The row now ends with switched off, and the window says the address can no longer sign in.

4. Open a client workspace yourself

1. Press Open

   On the client’s row, press Open. This tab becomes the client workspace, with an amber bar across the top: Viewing Seaside Villa.

2. Check and help

   You see the workspace as its owner — the Inbox, Channels, Team › Agents and its settings — to check a setup or change one for your client.

3. Come back

   Press Back to Reseller in the bar. You are back in your own workspace, on the Reseller page.

• Two hours. After two hours the view ends and the tab comes back to your own account, on the Reseller page. Press Open again to go on.
• It is recorded. Each opening is written to that client workspace’s activity log, with your address.
• A closed workspace opens too, and everything in it can be read.
• One view at a time. Inside another view, Open says “You are already viewing a workspace as someone else. Go back from that view first, then open this one.”
• A channel that needs a person’s own sign-in — a TikTok account, a YouTube channel, an Instagram account or a MirageTEL number — can’t be connected from an opened workspace: “Connecting TikTok requires signing in directly to this workspace.” Send the connect link, or ask a person of your client who signs in.

What your client’s people see

• Their own workspace, with your name and logo — on the web and in the MirageCHAT app — and nothing of yours or of your other clients. A feature their workspace lacks says “Ask your provider”.
• Billing says “Billing for this workspace is handled by your provider.”, names you, and asks them to contact you about payment.
• No email from us — the sign-in comes from you; only the sign-in code, when asked for, comes from us.

If something looks wrong

On your phone

Your client’s people can use the MirageCHAT app on iPhone and Android with the same email and password — get the app. Users and Open are on the web, under Reseller.

Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.