Create your Meta business portfolio

Before you start

• A personal Facebook profile. Meta requires one; your customers never see it.
• The name customers know you by, and your business’s legal name.
• A business email — ideally on your website’s domain, like you@yourbusiness.com. It makes verification easier later.

Create it while you connect — the easiest way

1. Start from MirageCHAT

   Go to Channels, press WhatsApp and choose your way. Meta’s window opens.

2. At “Business portfolio”, create a new one

   Choose Create a business portfolio instead of an existing one.

3. Fill in three things

   The business portfolio name (as customers know you), your name, and your business email. Continue.

4. Confirm the email

   Meta sends a message to that email. Open it and confirm — you can finish connecting WhatsApp first.

Or create it first, at Meta

1. Open Meta Business

   Go to business.facebook.com and log in with your Facebook profile.

2. Create the portfolio

   Choose Create an account — Meta may call it Create a business portfolio. Enter the portfolio name, your first and last name and your business email, then press Submit.

3. Confirm the email

   Open Meta’s message and confirm.

4. Add your Page and Instagram (optional)

   In Settings › Accounts, add your Facebook Page and your Instagram account, so everything sits in one place.

Good to know

• One portfolio per business. Several businesses? Each can have its own — MirageCHAT brings them into one inbox.
• Use the business’s own portfolio, not your agency’s. WhatsApp can refuse a number held in an agency’s portfolio.
• You need full control. Check it in Settings › People. If someone else is the admin, ask them to give you full control.

Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.