In short
Sign in at miragechat.io/app with your email and password, or with Google, Apple or Facebook. Then type the 6-digit sign-in code we email you — or keep Remember this device for 30 days ticked, and this browser skips it. A forgotten password is reset from the same page.
Sign in
Open the sign-in page
Go to miragechat.io/app.
Choose how
Type your Email and Password and press Sign in — or press Continue with Google, Apple or Facebook.
Type the code
Check your email: we sent a 6-digit sign-in code to your address. Type it under Sign-in code and press Verify and sign in. The code expires in 10 minutes and works once.
Remember this device
Leave Remember this device for 30 days ticked, and this browser signs in without a code for 30 days — signing out doesn’t forget it.
- No code yet? Look in spam, then press Send a new code.
- Every device asks for a code again after you change or reset your password, and when an owner switches you off or takes away your Mobile access.
- A code you didn’t ask for means someone has your password: change it now.
- Google, Apple or Facebook are added to your account in
Workspace › Profile, under Ways you sign in — how.
Forgot your password?
Ask for a link
On the sign-in page, press Forgot it? beside Password, type your email and press Send the link.
Open the email
The link works once and lasts an hour. Nothing after a few minutes? Look in spam, or ask for a new one.
Choose a new password
Type it under New password and press Set the password. It signs you out everywhere else.
A new password doesn’t switch sign-in back on. If an owner switched you off, the page says “Sign-in is switched off for you in this workspace — the new password works once its owner switches it on in Team › Agents.”
Good to know
- Mobile access, in each person’s Access under
Team › Agents, is also the switch for signing in with a password: off, it is refused with “Mobile access is not enabled for this account” — on the web too. Agent permissions - One address opens one workspace. “This email is already signed in on another workspace” means that address belongs to another one — ask your admin to add you with a different email.
- A person a reseller set up signs in with the email and password the reseller gave them, not with Google, Apple or Facebook.
- On your phone, the MirageCHAT app signs in the same way — get the app.
If something looks wrong
“That code did not work.”
Check the 6 digits in the newest email, or press Send a new code.
“Too many attempts — try again in a few minutes.”
Wait a few minutes, then sign in again.
“This link is no longer good”
A reset link works once and lasts an hour. Ask for a fresh one.
“This address was set up by the company that manages your workspace. …”
Sign in with the email and password they gave you.
Ready?
Opens MirageCHAT in this tab. Sign in first if you’re not already.
Did this guide help?
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Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.