Team
Colleagues, what each one can do, rules, quick replies and announcements. · 6 guides
Add your teamGive each colleague their own sign-in, choose which accounts they see in the inbox, and let them answer from the web or the MirageCHAT app.3 minAgent permissionsGive each colleague a role and a level for every module — comments, Social Studio, automations, clients, analytics, AI drafts, team and notifications.5 minCreate quick repliesSave an answer once — text, a photo, links and fields like the customer’s first name — and your team sends it from the Inbox in one tap.5 minTeam rulesChoose what counts as a break — forbidden words, contact details, idle while customers wait, replies outside hours, data exports — and review each one.4 minTeam performanceWho is online, hours worked, conversations answered, first-reply times, missed reply targets and whether notifications were opened — per person and period.5 minTeam announcementsPush a short note — a shift change, an urgent update — to every agent’s phone or to the ones you pick. Your team only; customers never see it.2 min
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