Inbox & comments
Answer every customer from one place: conversations, comments, mentions and reviews. · 7 guides
Answer in the InboxOpen a conversation and reply with text, photos, voice notes, quick replies or an AI draft — and what to do once the 24-hour window has closed.7 minOrganise conversationsMark conversations Open, Pending or Closed, take ownership, snooze or set a reminder, save views, add notes and tags, and lock private chats.7 minFollow-up: a reminder, or a message sent laterUse the Follow-up button in a conversation to remind your team later, or to write a reply now and have it sent at the time you pick.4 minAnswer comments, mentions and reviewsComments under your Instagram, Facebook Page and TikTok posts in one place: reply in public or privately, like, hide or delete — plus mentions and reviews.6 min
Moderate comments
Hide comments on InstagramHide an Instagram comment from everyone except the person who wrote it and undo it any time — or let an automation hide every comment with the words you choose.4 minAuto-hide Facebook commentsLet MirageCHAT hide comments on your Facebook Page posts that contain the words you choose — or hide them one by one, and undo it any time.4 minDelete or hide comments on TikTokIn the TikTok app you delete comments under your own videos. Through an app, TikTok lets a business hide others’ comments and delete only its own.4 min
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