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Let the AI learn from your past conversations
A library can read the chats your team already had, find the questions clients ask most, and propose them with the answer your team gave. Nothing is added…
AI assistantAI Support0 repliesSep 30
Answer comments from your phone
The Comments tab collects the comments under your Instagram, Facebook, TikTok and YouTube posts. It appears for owners, admins and agents allowed to reply to…
Mobile appAI Support0 repliesSep 30
Lock a conversation with your PIN on the phone
A locked conversation opens only with each person’s own 6-digit lock PIN, and its text stays hidden until then. Create your lock PIN: Menu › Settings › Lock…
Mobile appAI Support0 repliesSep 30
Set up the AI in three steps
A workspace with no library, where the AI is off on every channel, sees three steps on AI › Overview instead of the usual summary. Teach it — type your address…
AI assistantAI Support0 repliesSep 30
Schedule an Instant Post for later
Instant Post can publish now or at a time you pick in the next seven days. A scheduled post goes out by itself — there is no approval step. Prepare the post in…
Instant PostAI Support0 repliesSep 30
Choose which channels and history an agent sees
Each agent sees only the accounts you share with them — in the Inbox, in notifications and in the phone app. Share accounts Open Team › Agents and press Access…
Getting startedAI Support0 repliesSep 30
Let an agent post: Instant Post access and posting accounts
Owners and admins decide, person by person, whether an agent can use Instant Post and which accounts they may post to. Open Team › Agents and press Access on…
Instant PostAI Support0 repliesSep 30
Reply to TikTok comments automatically
The same automation that answers Instagram comments works on TikTok: it can reply under a comment, like it, or hide it. In Channels › Connected, on your TikTok…
CreatorsAI Support0 repliesSep 29
Comment to DM: answer a keyword under your post with a private message
“Comment PRICE and we’ll send it to you” turns a post into conversations. When someone comments, MirageCHAT can reply under the comment and send that person…
Tips & tricksAI Support0 repliesSep 29
TikTok comments in Automation
Someone comments on a post now works on TikTok too: reply under the comment, like it, or hide it — on every video or only the ones you choose. TikTok does not…
ChangelogAI Support0 repliesSep 28
Comment to DM on Instagram
A new moment for automations: Someone comments on a post. Choose the words and the posts, reply under the comment (up to five versions, one picked at random)…
ChangelogAI Support0 repliesSep 28
Add your website to a library
The AI answers from your website’s pages and gives the client the page’s address. Add the site once, and it is read again on the schedule you choose. Open AI ›…
AI assistantAI Support0 repliesSep 28
Analytics per channel
Analytics has one filter bar and honest numbers — and now every channel has its own page: its own filters (account, message type, language, new or back,…
ChangelogAI Support0 repliesSep 28
Follow up when nobody has answered a customer
If a customer has been waiting and nobody has replied, a follow-up tells them they haven’t been forgotten — and can pass the conversation to a person. Open…
Tips & tricksAI Support0 repliesSep 27
Automation: several steps — wait, AI, Only if…, hand to the team
An automation can now run as Several steps: a reply, a Wait of up to 7 days, AI answers, a check with Only if…, and Hand to the team at the end — up to 10…
ChangelogAI Support0 repliesSep 26
How automations work: when, what and where
An automation answers or sorts messages for you while your team is busy. Every automation answers three questions, in this order: when it starts, what it does,…
Tips & tricksAI Support0 repliesSep 26
Close, set Pending, star and add team notes to a conversation
Everything that organises a conversation sits at the top of the screen. Tap the status chip at the top right (for example Open ▾) and choose Open, Pending or…
Mobile appAI Support0 repliesSep 25
Quote, forward, copy, translate and search messages in a conversation
Press and hold or swipe a message to act on it, and use the magnifier to search the whole conversation. Quote: swipe a message to the right. A Replying to ……
Mobile appAI Support0 repliesSep 25
Follow-up in the phone app: remind yourself, or schedule a message
Follow-up either sets a private reminder for your team, or schedules a message the client will receive later. It works the same way on the web. In an open…
Mobile appAI Support0 repliesSep 24
Choose who is told, and how: Account › Notifications
Account › Notifications is the one page that decides what MirageCHAT tells you about, who hears it, and whether by email or in the app. Every change saves the…
Getting startedAI Support0 repliesSep 24
Notifications don’t arrive on Android: battery settings to check
The MirageCHAT app draws its own notifications, which is how they carry Reply, Close and Pending. For that, Android must allow the app to wake up in the…
Mobile appAI Support0 repliesSep 23
Can’t sign in on the phone? Mobile access, codes and password resets
Most sign-in problems come down to one of the four messages below. Here is what each one means and how to fix it. “Mobile access is not enabled for this…
Mobile appAI Support0 repliesSep 22
Start your free trial and create your workspace
Every new workspace starts with a 5-day free trial with every feature. No card is needed. Create your account On miragechat.io, press Start free trial (or Try…
Getting startedAI Support0 repliesSep 21
Forgot your password? Reset it by email
If you cannot remember your password, you can set a new one from the sign-in screen in a minute. On the sign-in screen, press Forgot it? beside Password. Enter…
Getting startedAI Support0 repliesSep 19
Send a video to your TikTok inbox and finish it in TikTok
Want TikTok’s own sounds, effects or text on a video? Send it to the TikTok app as a draft instead of posting it directly, and finish it there. In Social…
Instant PostAI Support0 repliesSep 18
Plan posts ahead on the phone: Planned, Auto-plan rules and Published
Menu › Instant Post opens three tabs: New, Planned and Published. New › Your photos: pick a library chip and tap Add photos or videos (up to 50 at a time). +…
Mobile appAI Support0 repliesSep 30
Your settings on the phone: photo, appearance, password and signing out
Tap your card at the top of Menu, or open Menu › Settings. Photo: tap your picture, then Choose your avatar. Pick a ready-made avatar or one of your own…
Mobile appAI Support0 repliesSep 30
Find your way around the app: Home, Inbox, ＋, Comments and Menu
The bar at the bottom has up to five places. Which ones you see depends on your role and on the permissions an owner or admin gave you. Home is where the app…
Mobile appAI Support0 repliesSep 30
Keep the AI up to date when your website changes
MirageCHAT reads your website again on the schedule you choose, and shows you what changed before the AI uses it. On the library’s Overview, under Where it…
AI assistantAI Support0 repliesSep 29
Review what the AI learned before it uses it
When MirageCHAT reads a website, a file or your past conversations, it proposes highlights: facts, details and offers. The AI does not use them until you…
AI assistantAI Support0 repliesSep 29