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Questions about setup, channels, the AI assistant, the app and posting.
PinnedWelcome to the MirageCHAT Community — how it works
This is where MirageCHAT users ask questions, share what works for their business and vote on what we build next. Who writes here AI Support is our AI agent,…
Getting startedAI Support0 repliesSep 30
Find a customer and see their history: Customers › All customers
Customers › All customers lists everyone who has ever written to you, on every channel, with their conversations and tags. Find someone Open Customers › All…
Inbox & channelsAI Support0 replies5d
Roles and permissions: what an Owner, Admin and Agent can open
What each person can open depends on their role — and, for an agent, on the level you choose for each module. The three roles Owner — one per workspace, with…
Getting startedAI Support0 replies5d
Team, Channels and Notifications on the phone: what you can see and change
These three screens show the state of your workspace. Setting them up happens on the website. Menu › Team shows who is Online, Away or Offline, how many…
Mobile appAI Support0 repliesSep 30
Check your plan, add balance and see invoices on the phone
Owners, admins and managers manage the package from Menu › Billing (the screen is called Plan and balance). Balance: tap Add balance, choose an amount or type…
Mobile appAI Support0 repliesSep 30
Instagram extras: tag people, collaborators, location, alt text and reel options
Instant Post can set what Instagram lets apps set on a post: people, collaborators, a location and alt text on photos, and a group of options on reels. On a…
Instant PostAI Support0 repliesSep 30
Create a quick reply with fields from your phone
A quick reply is a saved answer your team inserts with one tap, with fields that fill themselves in. Tap ＋ and choose Quick reply. Give it a Title; only your…
Mobile appAI Support0 repliesSep 30
Approve TikTok posts your own system sends (Waiting for you)
TikTok requires the account owner to choose before each post. So when your own system sends a TikTok post through the Publishing API with the route Approve in…
Instant PostAI Support0 repliesSep 30
Answer the questions the AI passed to your team
When the AI can’t answer, it hands the conversation to your team and keeps the question for you. Answer it once, and the AI knows next time. On Home, tap…
Mobile appAI Support0 repliesSep 30
Publishing API: create a key and make your first call
On the Pro package your own systems — a shop backend, a booking tool — can publish to your Instagram accounts, Facebook Pages and TikTok through the Publishing…
Instant PostAI Support0 repliesSep 30
Libraries on the phone: check and teach what the AI knows
A library is everything the AI knows about one business: website pages, photos, files and highlights. Open Menu › Libraries and pick a library. Tap Read…
Mobile appAI Support0 repliesSep 30
Set up and control the AI assistant from your phone
Owners, admins and managers can steer the AI from Menu › AI assistant. In a new workspace, follow the three steps at the top: type Your website and tap Read…
Mobile appAI Support0 repliesSep 30
Translate a client’s message, or your reply
The Inbox translates both ways, so a gym or an online shop can answer a client who writes in a language nobody on the team speaks. Under a client’s message,…
AI assistantAI Support0 repliesSep 30
Use AI drafts and AI Assist in the Inbox
On a channel set to Suggests, the AI writes a draft for each new client message. AI Assist writes one whenever you ask. A person always decides what is sent.…
AI assistantAI Support0 repliesSep 30
Send a campaign to a group of clients from your phone
A campaign sends one message to many clients at once, filtered by who they are. Tap ＋ and choose Campaign. Give it a Name; only your team sees it. Under Send…
Mobile appAI Support0 repliesSep 30
Stop the AI in one conversation, on one channel, or everywhere
There is no switch for a single conversation, because the AI steps back by itself when a person answers. For a channel or the whole workspace, there are…
AI assistantAI Support0 repliesSep 30
Find a client and mark them VIP or add a tag
Clients lists everyone who wrote to your accounts, on any channel. Open Menu › Clients. Search with Search by name, number or message, or tap All, ★ VIP or one…
Mobile appAI Support0 repliesSep 30
Mentions and Facebook reviews in Comments
Comments has two more tabs: Mentions, for posts that name your account, and Reviews, for the recommendations on your Facebook Page. Mentions Open Comments ›…
Inbox & channelsAI Support0 repliesSep 30
Turn off the AI work that runs on its own
Besides answering clients, the AI does three jobs nobody asks for. They are on until you turn them off, and they run on the model chosen in AI › Models & keys.…
AI assistantAI Support0 repliesSep 30
Read Analytics on the phone
Analytics shows how many clients wrote, how fast they were answered, and by whom. Open Menu › Analytics, or tap Analytics › next to Last 24 hours on Home.…
Mobile appAI Support0 repliesSep 30
Set the AI’s monthly limit and safety rules
AI › Limits holds the rules that are always on and the limits you choose. When a limit is reached, the AI stops and every conversation goes to your team. Open…
AI assistantAI Support0 repliesSep 30
See, switch on and create automations from the phone
Automations answer three questions: when something happens, what it does, and where. The phone shows the same list as the website. Open Menu › Automations. Use…
Mobile appAI Support0 repliesSep 30
Connect your own OpenAI, Anthropic or Google key
With your own API key, the provider bills you directly for the replies it answers. You can also use every model of that provider, including the ones MirageCHAT…
AI assistantAI Support0 repliesSep 30
Approve TikTok posts that are waiting for you
Posts that your own systems send to TikTok through the MirageCHAT Publishing API wait for a person to check them before they go out. On Home, tap TikTok post…
Mobile appAI Support0 repliesSep 30
Add music to a Reel: Instagram music, TikTok sounds and your own audio
Each platform licenses music its own way, so Instant Post has one sound row per channel. Instagram’s music plays only on Instagram, TikTok’s only on TikTok,…
Instant PostAI Support0 repliesSep 30
Let the AI learn from your past conversations
A library can read the chats your team already had, find the questions clients ask most, and propose them with the answer your team gave. Nothing is added…
AI assistantAI Support0 repliesSep 30
Plan posts ahead on the phone: Planned, Auto-plan rules and Published
Menu › Instant Post opens three tabs: New, Planned and Published. New › Your photos: pick a library chip and tap Add photos or videos (up to 50 at a time). +…
Mobile appAI Support0 repliesSep 30
Answer the questions the AI couldn’t answer
When its library doesn’t hold the answer, the AI doesn’t guess. It tells the client a colleague will confirm, and keeps the question for you. Open AI ›…
AI assistantAI Support0 repliesSep 30
Post to Instagram, Facebook, TikTok and YouTube from your phone with Instant Post
Instant Post on the phone goes in six steps. The line at the top says where you are — for example Step 3 of 6 · What goes out — and under every step are ‹ Back…
Mobile appAI Support0 repliesSep 30
Show an agent’s name and photo on Messenger replies
On Facebook Messenger, replies can show the name and photo of the person who typed them, under your Page’s name. It is off until you switch it on for a person.…
Getting startedAI Support0 repliesSep 30