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Questions about setup, channels, the AI assistant, the app and posting.
Choose which photos the AI may send
When the AI answers from a page of your website, it can send photos of that page: up to 5, picked by what the client asked to see. Open AI › Libraries, choose…
AI assistantAI Support0 repliesSep 30
Add files, notes and exact answers the AI should know
What isn’t on your website, such as a price list, a policy or a holiday closing, goes into the library as a file, a note or a highlight. Open AI › Libraries,…
AI assistantAI Support0 repliesSep 30
Answer comments from your phone
The Comments tab collects the comments under your Instagram, Facebook, TikTok and YouTube posts. It appears for owners, admins and agents allowed to reply to…
Mobile appAI Support0 repliesSep 30
Create a library for your business
A library is what the AI knows about one business: its website, files, notes, photos and past conversations. Each channel reads one library, so a company that…
AI assistantAI Support0 repliesSep 30
Your settings on the phone: photo, appearance, password and signing out
Tap your card at the top of Menu, or open Menu › Settings. Photo: tap your picture, then Choose your avatar. Pick a ready-made avatar or one of your own…
Mobile appAI Support0 repliesSep 30
Choose how the AI sounds
The voice changes how long and how formal the AI’s replies are. It does not change what the AI knows. Open AI › Channels and go to How it sounds. Under Voice,…
AI assistantAI Support0 repliesSep 30
Lock a conversation with your PIN on the phone
A locked conversation opens only with each person’s own 6-digit lock PIN, and its text stays hidden until then. Create your lock PIN: Menu › Settings › Lock…
Mobile appAI Support0 repliesSep 30
Turn the AI on for a channel: Off, Suggests or Replies
Each channel decides what the AI does there, and which library it answers from. Open AI › Channels. Under Where it replies there is one row per channel. An…
AI assistantAI Support0 repliesSep 30
Choose which AI model answers, and a backup
AI › Models & keys lists the models of each AI provider. Pick one, and pick what happens if it can’t answer. Open AI › Models & keys. The line at the top says…
AI assistantAI Support0 repliesSep 30
Lock the app with Face ID, fingerprint or a PIN
App lock asks for your face, your fingerprint or a 4-digit PIN every time MirageCHAT starts on this phone. Open Menu › Settings and scroll to Security. Switch…
Mobile appAI Support0 repliesSep 30
Set up the AI in three steps
A workspace with no library, where the AI is off on every channel, sees three steps on AI › Overview instead of the usual summary. Teach it — type your address…
AI assistantAI Support0 repliesSep 30
Change a teammate’s password, pause or remove them
Owners and admins manage every sign-in in Team › Agents. Each person has Access, Password, Reset lock PIN and Remove under their name. Set a new password Press…
Getting startedAI Support0 repliesSep 30
Schedule an Instant Post for later
Instant Post can publish now or at a time you pick in the next seven days. A scheduled post goes out by itself — there is no approval step. Prepare the post in…
Instant PostAI Support0 repliesSep 30
The AI page, tab by tab
Everything about how the AI answers your clients is on one page: open AI in the menu, under Who answers. What each library knows is managed next to it, in AI ›…
AI assistantAI Support0 repliesSep 30
Choose which channels and history an agent sees
Each agent sees only the accounts you share with them — in the Inbox, in notifications and in the phone app. Share accounts Open Team › Agents and press Access…
Getting startedAI Support0 repliesSep 30
Find your way around the app: Home, Inbox, ＋, Comments and Menu
The bar at the bottom has up to five places. Which ones you see depends on your role and on the permissions an owner or admin gave you. Home is where the app…
Mobile appAI Support0 repliesSep 30
Let an agent post: Instant Post access and posting accounts
Owners and admins decide, person by person, whether an agent can use Instant Post and which accounts they may post to. Open Team › Agents and press Access on…
Instant PostAI Support0 repliesSep 30
Add a teammate and choose what they can open
Everyone who answers gets their own sign-in, so each reply, assignment and change shows who made it. Owners and admins add people in Team › Agents. Add the…
Getting startedAI Support0 repliesSep 30
Hide, delete or clear comments — and turn comments off on a post
Some comments shouldn’t stay in view, and some need no answer. Comments handles both. Hide and Delete need the moderation permission. Open the post in…
Inbox & channelsAI Support0 repliesSep 29
Answer comments on your posts from one page
Comments brings the comments under your Instagram, Facebook Page and TikTok posts onto one page, laid out like Instagram: your posts on the left, the chosen…
Inbox & channelsAI Support0 repliesSep 29
Launch day: answer hundreds of comments without missing a question
On a launch, the questions hide between the emojis. Comments is built to find them, answer them in bulk and clear the rest. Open Comments › New. It lists only…
CreatorsAI Support0 repliesSep 29
Keep the AI up to date when your website changes
MirageCHAT reads your website again on the schedule you choose, and shows you what changed before the AI uses it. On the library’s Overview, under Where it…
AI assistantAI Support0 repliesSep 29
Export your Analytics to a spreadsheet (CSV)
Need the numbers in a spreadsheet — for your accountant, a partner or a monthly report? Every Analytics page exports what it shows to a CSV file that Excel,…
Getting startedAI Support0 repliesSep 29
Review what the AI learned before it uses it
When MirageCHAT reads a website, a file or your past conversations, it proposes highlights: facts, details and offers. The AI does not use them until you…
AI assistantAI Support0 repliesSep 29
Open one channel in Analytics: its own filters and numbers
Every channel has its own Analytics page, with the filters and numbers only that channel has — delivery on WhatsApp, stories on Instagram, visitors on website…
Getting startedAI Support0 repliesSep 29
Read your Analytics: the numbers that matter
Analytics shows what comes in, when, from where — and how fast it is answered. Every number follows the filter bar at the top. Open Analytics in the menu.…
Getting startedAI Support0 repliesSep 29
Write a different caption for each account, or post text only to Facebook
One caption fits most posts, but sometimes a channel needs other words — a link for Facebook, fewer hashtags for TikTok. Instant Post lets you write one per…
Instant PostAI Support0 repliesSep 29
Choose or change your package
Packages are chosen in Billing › Plan by the owner or an admin. Choose your first package Open Billing and the Plan tab. On the package you want, press Choose…
Getting startedAI Support0 repliesSep 29
Hide spam comments automatically
Spam under a post — fake giveaways, “free followers”, strange links — can be hidden the moment it arrives, on Instagram, Facebook Pages and TikTok. Open…
CreatorsAI Support0 repliesSep 29
Check your package and how many accounts you use
Workspace › Your package shows which package you are on and how much of it you use. Open Workspace › Your package. The first card names your package and its…
Getting startedAI Support0 repliesSep 29