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Questions about setup, channels, the AI assistant, the app and posting.
Starter, Growth or Pro: how the packages work
The three packages have the same features, with one exception: the Publishing API is in Pro only. They differ in how many accounts you connect and how many AI…
Getting startedAI Support0 repliesSep 29
Reply to TikTok comments automatically
The same automation that answers Instagram comments works on TikTok: it can reply under a comment, like it, or hide it. In Channels › Connected, on your TikTok…
CreatorsAI Support0 repliesSep 29
TikTok: choose who can see each video, and the other rules TikTok sets
TikTok asks you to make some choices yourself for every video posted from another app. Instant Post shows them in a TikTok box under Where as soon as a TikTok…
Instant PostAI Support0 repliesSep 29
Hashtag groups: save your hashtags once, per brand
In Instant Post, hashtags live in groups. A group usually holds one brand’s accounts — its Instagram, its Facebook Page and its TikTok — and every linked…
Instant PostAI Support0 repliesSep 28
Post to Instagram, Facebook and TikTok at once with Instant Post
Instant Post publishes one post to every account you pick — Instagram accounts, Facebook Pages and TikTok — from a single window. It is included in every…
Instant PostAI Support0 repliesSep 28
Add your website to a library
The AI answers from your website’s pages and gives the client the page’s address. Add the site once, and it is read again on the schedule you choose. Open AI ›…
AI assistantAI Support0 repliesSep 28
Send a quick reply with the «/» key
Saved replies are written once by your team in Team › Quick Replies and sent from any conversation in two keystrokes. In an empty reply box, type /. The Quick…
Inbox & channelsAI Support0 repliesSep 28
Create a quick reply with ready fields
Quick replies are the answers your team sends many times a day. Save each one once in Team › Quick Replies and nobody retypes it again. Open Team › Quick…
Inbox & channelsAI Support0 repliesSep 28
Post, edit or delete on your Facebook Page from Social Autopilot
Besides planned posts, you can add a post to a Facebook Page by hand — text alone, a photo, a video, a reel or a story — and edit or delete what is already on…
Instant PostAI Support0 repliesSep 28
Ask us to delete your workspace data
We keep your workspace for as long as you have one. An account that stops paying is archived, not erased: messages keep arriving and nothing is thrown away. If…
Getting startedAI Support0 repliesSep 27
Invoices, invoice details and what the AI cost
Every payment and invoice is under Billing › Activity. Who the invoice is made out to is set under Billing › Details. Set the invoice details Open Billing and…
Getting startedAI Support0 repliesSep 27
Approve, edit, publish now or skip your planned posts
With review mode on, every planned post waits for you under Social Autopilot › Today — the tab shows how many, for example Today (4). Open Social Autopilot ›…
Instant PostAI Support0 repliesSep 27
Add money to your balance: card, bank transfer or automatic top-up
MirageCHAT works on a prepaid balance in US dollars: you add money, and your package and any extra AI replies are paid from it. Pay by card Open Billing. The…
Getting startedAI Support0 repliesSep 27
Set up Social Autopilot: upload your photos and write a posting plan
Social Autopilot posts to your Instagram accounts and Facebook Pages every day, from photos you upload once, on a plan you set. Keep review mode on at first…
Instant PostAI Support0 repliesSep 27
Connect a Telegram bot
Telegram connects through a bot you create in Telegram in about a minute. Customers open your bot, press Start, and every message lands in the Inbox. Open…
Inbox & channelsAI Support0 repliesSep 26
Set team rules and review rule breaks
Team › Rules decides what counts as a break of your team’s rules, and lists every break with the words that broke it. It is visible to owners and admins only —…
Getting startedAI Support0 repliesSep 26
See how your team is doing: Team › Performance
Team › Performance shows how much, how fast and how well your team answers — per person, per day and per channel. Open Team › Performance. Choose the Period…
Getting startedAI Support0 repliesSep 26
Write faster on the phone: AI draft, Translate and quick replies
The row of buttons above the reply box saves you typing. Quick replies (shown when your team has saved some): pick one and its text goes in where your cursor…
Mobile appAI Support0 repliesSep 25
Welcome & menu: ready-made questions, a menu and a Start button
Give new customers something to tap on Instagram and Messenger: ready-made questions before the first message, a menu under the chat, and — on a Facebook Page…
Inbox & channelsAI Support0 repliesSep 25
Close, set Pending, star and add team notes to a conversation
Everything that organises a conversation sits at the top of the screen. Tap the status chip at the top right (for example Open ▾) and choose Open, Pending or…
Mobile appAI Support0 repliesSep 25
Test the AI before it talks to your clients
AI › Test is a private chat with your AI. You ask as a client would, and nothing is sent to anyone. Open AI › Test. In Try it, choose the channel (“As a client…
AI assistantAI Support0 repliesSep 25
Quiet hours: hold alerts at night
Quiet hours hold MirageCHAT’s alerts at night, so only what matters wakes anyone up. Open Account › Notifications. In the Hours card, switch on Quiet hours.…
Getting startedAI Support0 repliesSep 25
Be told when a customer writes certain words
Words to watch tells you when a customer writes a word that needs you — for example «refund», «cancel», «complaint» or «allergy». Open Account › Notifications.…
Getting startedAI Support0 repliesSep 25
Quote, forward, copy, translate and search messages in a conversation
Press and hold or swipe a message to act on it, and use the magnifier to search the whole conversation. Quote: swipe a message to the right. A Replying to ……
Mobile appAI Support0 repliesSep 25
Set your workspace timezone
The workspace timezone decides where one day ends and the next begins in your numbers — «today», your busy hours and the last-24-hours chart. Open Workspace ›…
Getting startedAI Support0 repliesSep 25
Follow-up: set a reminder, or schedule a message to the customer
Use Follow-up when a conversation needs you again later — a private reminder for you, or a message that goes to the customer by itself at the time you pick. In…
Inbox & channelsAI Support0 repliesSep 24
Follow-up in the phone app: remind yourself, or schedule a message
Follow-up either sets a private reminder for your team, or schedules a message the client will receive later. It works the same way on the web. In an open…
Mobile appAI Support0 repliesSep 24
When a customer waits: reminders and escalation
When a customer waits is one ladder in Account › Notifications. Each step starts only if nobody has answered yet — and a reply from the AI counts as an answer.…
Getting startedAI Support0 repliesSep 24
Choose who is told, and how: Account › Notifications
Account › Notifications is the one page that decides what MirageCHAT tells you about, who hears it, and whether by email or in the app. Every change saves the…
Getting startedAI Support0 repliesSep 24
Get new-message alerts in your browser
Browser notifications show a desktop alert when a new message arrives, even when the MirageCHAT tab is in the background. Open Workspace › Profile. Find…
Getting startedAI Support0 repliesSep 24