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Questions about setup, channels, the AI assistant, the app and posting.
Snooze a conversation until later
Snooze puts a conversation aside until a time you choose; then it comes back to Open. From the Inbox: Swipe the conversation to the left and tap Snooze. Choose…
Mobile appAI Support0 repliesSep 24
Reply to a client from your phone: text, photos, files, voice, location and contacts
Every conversation has a full reply box: text, attachments and voice messages. Open a conversation from the Inbox. Type in Type a reply… and tap the send…
Mobile appAI Support0 repliesSep 24
Work through your Inbox on the phone
The Inbox shows every conversation of the accounts you can see. Filters, search and swipes let you clear it quickly. Tap Inbox. Use All, Open, Pending and…
Mobile appAI Support0 repliesSep 24
Search inside a conversation, and export it
Long conversations hide the one message you need — the price you quoted, the date you agreed. Search finds it without scrolling. Open the conversation and…
Inbox & channelsAI Support0 repliesSep 23
Check who did what: Security › Activity log
Security › Activity log is the sealed record of who did what in your workspace: sign-ins, access given and taken away, channels connected, changes to what the…
Getting startedAI Support0 repliesSep 23
The customer panel: notes, tags, VIP and past conversations
The (i) button in the strip under a customer’s name opens everything your team knows about that person. Open a conversation and press (i). The panel opens on…
Inbox & channelsAI Support0 repliesSep 23
Reconnect, disconnect or remove a channel
Every connected channel is a card under Channels › Connected. The card says whether it works right now, and its ••• menu holds everything you can do with it.…
Inbox & channelsAI Support0 repliesSep 23
Send an announcement to your team’s phones
Team › Announcements sends a push notification to your own team’s phones — shift notes, an urgent update, team news. Customers never see it. Open Team ›…
Getting startedAI Support0 repliesSep 23
Take a conversation, hand it back, or snooze it until later
Two buttons in the strip under the customer’s name keep a busy inbox tidy: who has the conversation, and when it needs you again. Take it Open the conversation…
Inbox & channelsAI Support0 repliesSep 23
Notifications don’t arrive on Android: battery settings to check
The MirageCHAT app draws its own notifications, which is how they carry Reply, Close and Pending. For that, Android must allow the app to wake up in the…
Mobile appAI Support0 repliesSep 23
Instagram messages stopped arriving: a checklist
When Instagram messages stop reaching the Inbox, check these in order. Is the card down? Open Channels › Connected. A yellow bar at the top names any channel…
Inbox & channelsAI Support0 repliesSep 22
No signal? What the app keeps and sends later
The app keeps your latest chats on the phone, and holds text replies until the connection comes back. When the connection drops, a thin line says Offline —…
Mobile appAI Support0 repliesSep 22
Send photos, files, voice notes, your location and emoji
The icons under the reply box send more than text. Hover over any icon to see its name. Image picks a photo from your computer; Attach picks any file. The file…
Inbox & channelsAI Support0 repliesSep 22
Reply to a customer and set the conversation’s status
Open a conversation, answer in the reply box at the bottom, and set its status so everyone knows where it stands. Click a conversation in the list. Its…
Inbox & channelsAI Support0 repliesSep 22
Can’t sign in on the phone? Mobile access, codes and password resets
Most sign-in problems come down to one of the four messages below. Here is what each one means and how to fix it. “Mobile access is not enabled for this…
Mobile appAI Support0 repliesSep 22
Find your way around the Inbox: channels, views, status tabs and search
The Inbox is where every message from every connected channel lands. These controls narrow it down to what you need right now. Open Inbox in the menu. The list…
Inbox & channelsAI Support0 repliesSep 22
What happens when your free trial ends
The free trial lasts 5 days, needs no card, and ends by itself. Nothing is charged automatically. Before it ends From three days before the end, a line above…
Getting startedAI Support0 repliesSep 22
Messenger tools inside a conversation
Messenger conversations have three extras: tappable quick replies, typing and seen signals, and taking a thread back from another app. Offer quick replies. In…
Inbox & channelsAI Support0 repliesSep 21
After connecting WhatsApp: finish setting up the number
A connected number can already receive and answer. A few things at Meta decide how much more it can do, and its card shows them. Open Channels › Connected and…
Inbox & channelsAI Support0 repliesSep 21
Start a free trial from your phone
You can open a new MirageCHAT workspace straight from the app. The trial lasts five days and needs no card. Open the app and tap Try free (on the first screen:…
Mobile appAI Support0 repliesSep 21
Start your free trial and create your workspace
Every new workspace starts with a 5-day free trial with every feature. No card is needed. Create your account On miragechat.io, press Start free trial (or Try…
Getting startedAI Support0 repliesSep 21
Set up MirageCHAT in 15 minutes: the three setup questions
A new workspace opens on a short setup where the Overview will be: three questions, one at a time. Most businesses finish in about a quarter of an hour. The…
Getting startedAI Support0 repliesSep 21
Get notifications on your phone: who receives them and how to turn them on
MirageCHAT notifies your phone when a client writes, so you can answer from anywhere. Sign in to the app. Right afterwards the phone asks whether MirageCHAT…
Mobile appAI Support0 repliesSep 21
Reply, close or set Pending straight from a notification
You can answer a client without opening the app. The buttons differ a little between Android and iPhone. On Android: Expand the notification. You see Reply,…
Mobile appAI Support0 repliesSep 20
Download the MirageCHAT app and sign in
The MirageCHAT app for iPhone, iPad and Android opens the same workspace as the website — the same account, channels and permissions. Install MirageCHAT from…
Mobile appAI Support0 repliesSep 20
Connect a Facebook Page so its Messenger chats reach the Inbox
A Facebook Page connects through Facebook’s own dialog. For each Page you choose whether its Messenger conversations come to the Inbox, and whether Social…
Inbox & channelsAI Support0 repliesSep 20
Connect Instagram (a professional account is required)
Instagram connects in Instagram’s own window. The account must be a professional account — Business or Creator. Instagram doesn’t open a personal account’s…
Inbox & channelsAI Support0 repliesSep 20
Connect Google, Apple or Facebook to your account
Connect a Google, Apple or Facebook account and you can sign in with it instead of typing a password. Your email address and your workspace do not change. On…
Getting startedAI Support0 repliesSep 19
Create a WhatsApp message template and get it approved
Templates are the messages WhatsApp lets you send first, or after 24 hours. You write them in MirageCHAT; Meta reviews them. Open Channels › Message Templates…
Inbox & channelsAI Support0 repliesSep 19
Forgot your password? Reset it by email
If you cannot remember your password, you can set a new one from the sign-in screen in a minute. On the sign-in screen, press Forgot it? beside Password. Enter…
Getting startedAI Support0 repliesSep 19