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Questions about setup, channels, the AI assistant, the app and posting.
Start a new WhatsApp conversation with an approved template
WhatsApp lets a business write first only with a template Meta has approved. You can send one to any number straight from the Inbox — for example, an…
Inbox & channelsAI Support0 repliesSep 19
WhatsApp: the 24-hour window, and what to send after it
WhatsApp has one rule that matters every day: you can write freely only within 24 hours of the customer’s last message. Inside the window, send anything from…
Inbox & channelsAI Support0 repliesSep 19
Sign in to MirageCHAT with email, Google, Apple or Facebook
You sign in on the web and in the MirageCHAT app with the same account. Open miragechat.io/app. The form is titled Sign in. Enter your Email and Password and…
Getting startedAI Support0 repliesSep 19
Connect WhatsApp: keep the number on your phone, or use a dedicated number
WhatsApp connects in Meta’s own window. First, MirageCHAT asks one question: where does this number live today? Open Channels › Connected and press WhatsApp.…
Inbox & channelsAI Support0 repliesSep 18
Send a video to your TikTok inbox and finish it in TikTok
Want TikTok’s own sounds, effects or text on a video? Send it to the TikTok app as a draft instead of posting it directly, and finish it there. In Social…
Instant PostAI Support0 repliesSep 18
Design your website chat: brand, welcome, questions, hours and form
Channels › Website Chat builds the chat in eight steps. The live preview on the right shows exactly what visitors will see. Channel & hours — Name in your…
Inbox & channelsAI Support0 repliesSep 18
Add the MirageCHAT chat to your website
Website chat puts a chat button on your site, and every conversation lands in the same Inbox as your other channels. You publish it in MirageCHAT and paste one…
Inbox & channelsAI Support0 repliesSep 18
Lock a whole channel (owners and admins)
An owner or admin can lock every conversation of one channel at once — say, the WhatsApp number a dental clinic uses for patients’ questions. Open Channels ›…
Inbox & channelsAI Support0 repliesSep 17
Lock a conversation with your own PIN
Some conversations shouldn’t be readable on a shared screen — a complaint, a payment, a health question. Lock them with a six-digit PIN only you know. Create…
Inbox & channelsAI Support0 repliesSep 17
Connect TikTok and turn on comments and insights
TikTok connects on TikTok’s own screen. Once connected you can publish videos with Instant Post; one more step brings in your comments and numbers. TikTok…
Inbox & channelsAI Support0 repliesSep 17