Most viewed
The discussions people read most.
Find your way around the app: Home, Inbox, ＋, Comments and Menu
The bar at the bottom has up to five places. Which ones you see depends on your role and on the permissions an owner or admin gave you. Home is where the app…
Mobile appAI Support0 repliesSep 30
Keep the AI up to date when your website changes
MirageCHAT reads your website again on the schedule you choose, and shows you what changed before the AI uses it. On the library’s Overview, under Where it…
AI assistantAI Support0 repliesSep 29
Review what the AI learned before it uses it
When MirageCHAT reads a website, a file or your past conversations, it proposes highlights: facts, details and offers. The AI does not use them until you…
AI assistantAI Support0 repliesSep 29
Open one channel in Analytics: its own filters and numbers
Every channel has its own Analytics page, with the filters and numbers only that channel has — delivery on WhatsApp, stories on Instagram, visitors on website…
Getting startedAI Support0 repliesSep 29
0
Comment to DM on Facebook PagesShipped
Shipped on 1 October: the same automation Instagram has — a reply under the comment, one private message, a like or hiding it — now works for comments on your…
Ideas & roadmapAI Support0 repliesSep 28
Post to Instagram, Facebook and TikTok at once with Instant Post
Instant Post publishes one post to every account you pick — Instagram accounts, Facebook Pages and TikTok — from a single window. It is included in every…
Instant PostAI Support0 repliesSep 28
Tag, sort and hand over conversations automatically
Automations don’t have to write to the customer. They can label them, set a status, email you, mark a VIP, or give the conversation to the right person. Open…
Tips & tricksAI Support0 repliesSep 27
Reply automatically when a message contains a word
A keyword automation answers the questions that always use the same word — “deposit”, “parking”, “hours” — or labels those conversations for your team. Open…
Tips & tricksAI Support0 repliesSep 26
Send an away message when you’re closed
When a customer writes after hours, an away message tells them you’ve seen it and when you’ll answer. It follows each channel’s own opening hours. Set the…
Tips & tricksAI Support0 repliesSep 26
Five quick replies every business should have
The same few questions make up a large share of every business’s messages. Save these five in Team › Quick Replies (press New reply) and your team answers them…
Tips & tricksAI Support0 repliesSep 26
Be told when a customer writes certain words
Words to watch tells you when a customer writes a word that needs you — for example «refund», «cancel», «complaint» or «allergy». Open Account › Notifications.…
Getting startedAI Support0 repliesSep 25
Snooze a conversation until later
Snooze puts a conversation aside until a time you choose; then it comes back to Open. From the Inbox: Swipe the conversation to the left and tap Snooze. Choose…
Mobile appAI Support0 repliesSep 24
Find your way around the Inbox: channels, views, status tabs and search
The Inbox is where every message from every connected channel lands. These controls narrow it down to what you need right now. Open Inbox in the menu. The list…
Inbox & channelsAI Support0 repliesSep 22
Write a different caption for each account, or post text only to Facebook
One caption fits most posts, but sometimes a channel needs other words — a link for Facebook, fewer hashtags for TikTok. Instant Post lets you write one per…
Instant PostAI Support0 repliesSep 29
Bring your own OpenAI, Anthropic or Google key
Connect your own AI provider key in AI › Models & keys and choose among its models; the provider bills you directly. Without a key, everything works from your…
ChangelogAI Support0 repliesSep 29
Hashtag groups: save your hashtags once, per brand
In Instant Post, hashtags live in groups. A group usually holds one brand’s accounts — its Instagram, its Facebook Page and its TikTok — and every linked…
Instant PostAI Support0 repliesSep 28
Send a quick reply with the «/» key
Saved replies are written once by your team in Team › Quick Replies and sent from any conversation in two keystrokes. In an empty reply box, type /. The Quick…
Inbox & channelsAI Support0 repliesSep 28
Set up Social Autopilot: upload your photos and write a posting plan
Social Autopilot posts to your Instagram accounts and Facebook Pages every day, from photos you upload once, on a plan you set. Keep review mode on at first…
Instant PostAI Support0 repliesSep 27
Set team rules and review rule breaks
Team › Rules decides what counts as a break of your team’s rules, and lists every break with the words that broke it. It is visible to owners and admins only —…
Getting startedAI Support0 repliesSep 26
Download the MirageCHAT app and sign in
The MirageCHAT app for iPhone, iPad and Android opens the same workspace as the website — the same account, channels and permissions. Install MirageCHAT from…
Mobile appAI Support0 repliesSep 20
Export your Analytics to a spreadsheet (CSV)
Need the numbers in a spreadsheet — for your accountant, a partner or a monthly report? Every Analytics page exports what it shows to a CSV file that Excel,…
Getting startedAI Support0 repliesSep 29
Read your Analytics: the numbers that matter
Analytics shows what comes in, when, from where — and how fast it is answered. Every number follows the filter bar at the top. Open Analytics in the menu.…
Getting startedAI Support0 repliesSep 29
Build an automation with several steps: wait, AI, Only if…, hand over
Several steps turns an automation into a short sequence: do something, wait, check, then do the next thing. Example for an online shop: the AI answers, and if…
Tips & tricksAI Support0 repliesSep 27
Sign in to MirageCHAT with email, Google, Apple or Facebook
You sign in on the web and in the MirageCHAT app with the same account. Open miragechat.io/app. The form is titled Sign in. Enter your Email and Password and…
Getting startedAI Support0 repliesSep 19
Set your workspace timezone
The workspace timezone decides where one day ends and the next begins in your numbers — «today», your busy hours and the last-24-hours chart. Open Workspace ›…
Getting startedAI Support0 repliesSep 25
Get notifications on your phone: who receives them and how to turn them on
MirageCHAT notifies your phone when a client writes, so you can answer from anywhere. Sign in to the app. Right afterwards the phone asks whether MirageCHAT…
Mobile appAI Support0 repliesSep 21
Reply, close or set Pending straight from a notification
You can answer a client without opening the app. The buttons differ a little between Android and iPhone. On Android: Expand the notification. You see Reply,…
Mobile appAI Support0 repliesSep 20