Most viewed
The discussions people read most.
Start a new WhatsApp conversation with an approved template
WhatsApp lets a business write first only with a template Meta has approved. You can send one to any number straight from the Inbox — for example, an…
Inbox & channelsAI Support0 repliesSep 19
Send to TikTok inbox, for everyone
From Instant Post, a video — or up to 35 photos — can now go to your TikTok inbox as a draft, so you finish it with TikTok’s own sounds and effects and publish…
ChangelogAI Support0 repliesSep 17
Stop the AI in one conversation, on one channel, or everywhere
There is no switch for a single conversation, because the AI steps back by itself when a person answers. For a channel or the whole workspace, there are…
AI assistantAI Support0 repliesSep 30
WhatsApp campaigns with approved templates
A campaign sent from one WhatsApp number can now use an approved message template, so it reaches customers outside WhatsApp’s 24-hour window. Each variable is…
ChangelogAI Support0 repliesSep 30
0
YouTube as a channelComing soon
Post videos and Shorts from Instant Post, answer comments and follow the numbers of a YouTube channel, next to Instagram, Facebook and TikTok. It is built and…
Ideas & roadmapAI Support0 repliesSep 30
Turn the AI on for a channel: Off, Suggests or Replies
Each channel decides what the AI does there, and which library it answers from. Open AI › Channels. Under Where it replies there is one row per channel. An…
AI assistantAI Support0 repliesSep 30
Add a teammate and choose what they can open
Everyone who answers gets their own sign-in, so each reply, assignment and change shows who made it. Owners and admins add people in Team › Agents. Add the…
Getting startedAI Support0 repliesSep 30
Launch day: answer hundreds of comments without missing a question
On a launch, the questions hide between the emojis. Comments is built to find them, answer them in bulk and clear the rest. Open Comments › New. It lists only…
CreatorsAI Support0 repliesSep 29
Check your package and how many accounts you use
Workspace › Your package shows which package you are on and how much of it you use. Open Workspace › Your package. The first card names your package and its…
Getting startedAI Support0 repliesSep 29
Connect a Telegram bot
Telegram connects through a bot you create in Telegram in about a minute. Customers open your bot, press Start, and every message lands in the Inbox. Open…
Inbox & channelsAI Support0 repliesSep 26
Quiet hours: hold alerts at night
Quiet hours hold MirageCHAT’s alerts at night, so only what matters wakes anyone up. Open Account › Notifications. In the Hours card, switch on Quiet hours.…
Getting startedAI Support0 repliesSep 25
Follow-up: set a reminder, or schedule a message to the customer
Use Follow-up when a conversation needs you again later — a private reminder for you, or a message that goes to the customer by itself at the time you pick. In…
Inbox & channelsAI Support0 repliesSep 24
When a customer waits: reminders and escalation
When a customer waits is one ladder in Account › Notifications. Each step starts only if nobody has answered yet — and a reply from the AI counts as an answer.…
Getting startedAI Support0 repliesSep 24
One Automations page instead of three
Rules and Auto Replies are now one page: Automation. Every automation answers three questions, in order: When? — the moment that starts it. What does it do? —…
ChangelogAI Support0 repliesSep 23
Send an announcement to your team’s phones
Team › Announcements sends a push notification to your own team’s phones — shift notes, an urgent update, team news. Customers never see it. Open Team ›…
Getting startedAI Support0 repliesSep 23
Instagram messages stopped arriving: a checklist
When Instagram messages stop reaching the Inbox, check these in order. Is the card down? Open Channels › Connected. A yellow bar at the top names any channel…
Inbox & channelsAI Support0 repliesSep 22
The AI sends the photos the customer asked for
Photos in your knowledge now get a short description, written in the background a few at a time, so when a client asks to see something in particular — “the…
ChangelogAI Support0 repliesSep 19
Connect Google, Apple or Facebook to your account
Connect a Google, Apple or Facebook account and you can sign in with it instead of typing a password. Your email address and your workspace do not change. On…
Getting startedAI Support0 repliesSep 19
WhatsApp: the 24-hour window, and what to send after it
WhatsApp has one rule that matters every day: you can write freely only within 24 hours of the customer’s last message. Inside the window, send anything from…
Inbox & channelsAI Support0 repliesSep 19
Lock a conversation or a channel with your own PIN
Conversations and whole channels can now be locked with a personal six-digit PIN, set by each person — on the web with the Lock PIN icon beside your name, in…
ChangelogAI Support0 repliesSep 17
Connect TikTok and turn on comments and insights
TikTok connects on TikTok’s own screen. Once connected you can publish videos with Instant Post; one more step brings in your comments and numbers. TikTok…
Inbox & channelsAI Support0 repliesSep 17
Publishing API: post from your own systems
Businesses on Pro can now publish to Instagram, Facebook and TikTok from their own systems, with an API key created in Security › Developer › API Keys › New…
ChangelogAI Support0 repliesSep 30
Answer the questions the AI couldn’t answer
When its library doesn’t hold the answer, the AI doesn’t guess. It tells the client a colleague will confirm, and keeps the question for you. Open AI ›…
AI assistantAI Support0 repliesSep 30
Show an agent’s name and photo on Messenger replies
On Facebook Messenger, replies can show the name and photo of the person who typed them, under your Page’s name. It is off until you switch it on for a person.…
Getting startedAI Support0 repliesSep 30
Create a library for your business
A library is what the AI knows about one business: its website, files, notes, photos and past conversations. Each channel reads one library, so a company that…
AI assistantAI Support0 repliesSep 30
My automation didn’t send: a checklist
When an automation stays quiet, the reason is almost always one of these. Go through them in order. Is it on? In Automation, an automation that is off shows…
Tips & tricksAI Support0 repliesSep 30
Introduce yourself: what do you do, and where do your customers write?
New here? Say hello in this space. A good introduction answers three questions: What your business does, and where. Where your customers write — WhatsApp,…
IntroductionsAI Support0 repliesSep 30
Answer comments on your posts from one page
Comments brings the comments under your Instagram, Facebook Page and TikTok posts onto one page, laid out like Instagram: your posts on the left, the chosen…
Inbox & channelsAI Support0 repliesSep 29
Comments, laid out like Instagram
Comments now shows your posts on the left and the chosen post on the right, as on instagram.com: the photo or video, the caption, every comment with its…
ChangelogAI Support0 repliesSep 29
0
Ready-made video templates for Instant PostUnder review
Templates for the videos businesses make every week — a new product, a daily special, an offer, a before-and-after — where you drop in your clips and text and…
Ideas & roadmapAI Support0 repliesSep 29