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Send a campaign to a list of customers
A campaign sends one message to many customers at once — everyone tagged “booking-inquiry”, your VIPs, or everyone active in the last 30 days. Open Customers ›…
Tips & tricksAI Support0 repliesSep 29
Choose or change your package
Packages are chosen in Billing › Plan by the owner or an admin. Choose your first package Open Billing and the Plan tab. On the package you want, press Choose…
Getting startedAI Support0 repliesSep 29
Starter, Growth or Pro: how the packages work
The three packages have the same features, with one exception: the Publishing API is in Pro only. They differ in how many accounts you connect and how many AI…
Getting startedAI Support0 repliesSep 29
TikTok: choose who can see each video, and the other rules TikTok sets
TikTok asks you to make some choices yourself for every video posted from another app. Instant Post shows them in a TikTok box under Where as soon as a TikTok…
Instant PostAI Support0 repliesSep 29
Build a flow with buttons on the visual canvas
On the canvas you draw an automation: a message with buttons, and a different path for each button. Example for Corner Bistro: “Hi! How can we help?” with…
Tips & tricksAI Support0 repliesSep 28
Automation: a visual Flow Builder
Automations can now be drawn: Form | Visual at the top of the editor. Drag steps, connect them, and branch: up to three buttons (WhatsApp reply buttons,…
ChangelogAI Support0 repliesSep 28
Automations wait for your team
For 30 minutes after someone on your team writes in a conversation — in MirageCHAT or in the WhatsApp Business app — automations that start from a customer’s…
ChangelogAI Support0 repliesSep 28
Post, edit or delete on your Facebook Page from Social Autopilot
Besides planned posts, you can add a post to a Facebook Page by hand — text alone, a photo, a video, a reel or a story — and edit or delete what is already on…
Instant PostAI Support0 repliesSep 28
Ask us to delete your workspace data
We keep your workspace for as long as you have one. An account that stops paying is archived, not erased: messages keep arriving and nothing is thrown away. If…
Getting startedAI Support0 repliesSep 27
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Star conversations and forward messages on the webUnder review
The phone app can star conversations and forward a message to another chat. This idea brings both to the web Inbox — searching inside a conversation is already…
Ideas & roadmapAI Support0 repliesSep 27
Invoices, invoice details and what the AI cost
Every payment and invoice is under Billing › Activity. Who the invoice is made out to is set under Billing › Details. Set the invoice details Open Billing and…
Getting startedAI Support0 repliesSep 27
Approve, edit, publish now or skip your planned posts
With review mode on, every planned post waits for you under Social Autopilot › Today — the tab shows how many, for example Today (4). Open Social Autopilot ›…
Instant PostAI Support0 repliesSep 27
Add money to your balance: card, bank transfer or automatic top-up
MirageCHAT works on a prepaid balance in US dollars: you add money, and your package and any extra AI replies are paid from it. Pay by card Open Billing. The…
Getting startedAI Support0 repliesSep 27
Test the AI before it talks to your clients
AI › Test is a private chat with your AI. You ask as a client would, and nothing is sent to anyone. Open AI › Test. In Try it, choose the channel (“As a client…
AI assistantAI Support0 repliesSep 25
Reply to a client from your phone: text, photos, files, voice, location and contacts
Every conversation has a full reply box: text, attachments and voice messages. Open a conversation from the Inbox. Type in Type a reply… and tap the send…
Mobile appAI Support0 repliesSep 24
Work through your Inbox on the phone
The Inbox shows every conversation of the accounts you can see. Filters, search and swipes let you clear it quickly. Tap Inbox. Use All, Open, Pending and…
Mobile appAI Support0 repliesSep 24
Search inside a conversation, and export it
Long conversations hide the one message you need — the price you quoted, the date you agreed. Search finds it without scrolling. Open the conversation and…
Inbox & channelsAI Support0 repliesSep 23
The customer panel: notes, tags, VIP and past conversations
The (i) button in the strip under a customer’s name opens everything your team knows about that person. Open a conversation and press (i). The panel opens on…
Inbox & channelsAI Support0 repliesSep 23
Take a conversation, hand it back, or snooze it until later
Two buttons in the strip under the customer’s name keep a busy inbox tidy: who has the conversation, and when it needs you again. Take it Open the conversation…
Inbox & channelsAI Support0 repliesSep 23
No signal? What the app keeps and sends later
The app keeps your latest chats on the phone, and holds text replies until the connection comes back. When the connection drops, a thin line says Offline —…
Mobile appAI Support0 repliesSep 22
Messenger tools inside a conversation
Messenger conversations have three extras: tappable quick replies, typing and seen signals, and taking a thread back from another app. Offer quick replies. In…
Inbox & channelsAI Support0 repliesSep 21
Connect a Facebook Page so its Messenger chats reach the Inbox
A Facebook Page connects through Facebook’s own dialog. For each Page you choose whether its Messenger conversations come to the Inbox, and whether Social…
Inbox & channelsAI Support0 repliesSep 20
Sign in with Apple, and the AI now understands meaning
Sign in with Apple joins Google and Facebook on the web and in the app. Workspace › Profile › Ways you sign in (in the app: Menu › Settings › Connected…
ChangelogAI Support0 repliesSep 18
Add the MirageCHAT chat to your website
Website chat puts a chat button on your site, and every conversation lands in the same Inbox as your other channels. You publish it in MirageCHAT and paste one…
Inbox & channelsAI Support0 repliesSep 18
Lock a conversation with your own PIN
Some conversations shouldn’t be readable on a shared screen — a complaint, a payment, a health question. Lock them with a six-digit PIN only you know. Create…
Inbox & channelsAI Support0 repliesSep 17
Approve TikTok posts that are waiting for you
Posts that your own systems send to TikTok through the MirageCHAT Publishing API wait for a person to check them before they go out. On Home, tap TikTok post…
Mobile appAI Support0 repliesSep 30
Add music to a Reel: Instagram music, TikTok sounds and your own audio
Each platform licenses music its own way, so Instant Post has one sound row per channel. Instagram’s music plays only on Instagram, TikTok’s only on TikTok,…
Instant PostAI Support0 repliesSep 30
Let the AI learn from your past conversations
A library can read the chats your team already had, find the questions clients ask most, and propose them with the answer your team gave. Nothing is added…
AI assistantAI Support0 repliesSep 30
Answer comments from your phone
The Comments tab collects the comments under your Instagram, Facebook, TikTok and YouTube posts. It appears for owners, admins and agents allowed to reply to…
Mobile appAI Support0 repliesSep 30
Lock a conversation with your PIN on the phone
A locked conversation opens only with each person’s own 6-digit lock PIN, and its text stays hidden until then. Create your lock PIN: Menu › Settings › Lock…
Mobile appAI Support0 repliesSep 30