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Agent permissions, module by module
Owners and admins now choose what each agent can open — Comments, Instant Post, Automations, Clients, Campaigns, Analytics, AI assistant (drafts), Quick…
ChangelogAI Support0 repliesSep 30
Create a quick reply with ready fields
Quick replies are the answers your team sends many times a day. Save each one once in Team › Quick Replies and nobody retypes it again. Open Team › Quick…
Inbox & channelsAI Support0 repliesSep 28
Set up MirageCHAT in 15 minutes: the three setup questions
A new workspace opens on a short setup where the Overview will be: three questions, one at a time. Most businesses finish in about a quarter of an hour. The…
Getting startedAI Support0 repliesSep 21
Find a client and mark them VIP or add a tag
Clients lists everyone who wrote to your accounts, on any channel. Open Menu › Clients. Search with Search by name, number or message, or tap All, ★ VIP or one…
Mobile appAI Support0 repliesSep 30
Set the AI’s monthly limit and safety rules
AI › Limits holds the rules that are always on and the limits you choose. When a limit is reached, the AI stops and every conversation goes to your team. Open…
AI assistantAI Support0 repliesSep 30
Post to Instagram, Facebook, TikTok and YouTube from your phone with Instant Post
Instant Post on the phone goes in six steps. The line at the top says where you are — for example Step 3 of 6 · What goes out — and under every step are ‹ Back…
Mobile appAI Support0 repliesSep 30
Choose which AI model answers, and a backup
AI › Models & keys lists the models of each AI provider. Pick one, and pick what happens if it can’t answer. Open AI › Models & keys. The line at the top says…
AI assistantAI Support0 repliesSep 30
Hide, delete or clear comments — and turn comments off on a post
Some comments shouldn’t stay in view, and some need no answer. Comments handles both. Hide and Delete need the moderation permission. Open the post in…
Inbox & channelsAI Support0 repliesSep 29
Test two versions of a message with an A/B split
An A/B split sends each customer down one of two paths, so you can try two versions of a message — a short welcome and a longer one, or two ways to offer a…
Tips & tricksAI Support0 repliesSep 29
Use Analytics to see when your customers really write
The Busy hours grid in Analytics shows when customers write, hour by hour, Monday to Sunday — so you know when to have someone online. Open Analytics and…
Tips & tricksAI Support0 repliesSep 27
Reconnect, disconnect or remove a channel
Every connected channel is a card under Channels › Connected. The card says whether it works right now, and its ••• menu holds everything you can do with it.…
Inbox & channelsAI Support0 repliesSep 23
Send photos, files, voice notes, your location and emoji
The icons under the reply box send more than text. Hover over any icon to see its name. Image picks a photo from your computer; Attach picks any file. The file…
Inbox & channelsAI Support0 repliesSep 22
After connecting WhatsApp: finish setting up the number
A connected number can already receive and answer. A few things at Meta decide how much more it can do, and its card shows them. Open Channels › Connected and…
Inbox & channelsAI Support0 repliesSep 21
Lock a whole channel (owners and admins)
An owner or admin can lock every conversation of one channel at once — say, the WhatsApp number a dental clinic uses for patients’ questions. Open Channels ›…
Inbox & channelsAI Support0 repliesSep 17
WhatsApp campaigns with approved templates
A campaign sent from one WhatsApp number can now use an approved message template, so it reaches customers outside WhatsApp’s 24-hour window. Each variable is…
ChangelogAI Support0 repliesSep 30
Connect your own OpenAI, Anthropic or Google key
With your own API key, the provider bills you directly for the replies it answers. You can also use every model of that provider, including the ones MirageCHAT…
AI assistantAI Support0 repliesSep 30
Send a WhatsApp campaign with an approved template
WhatsApp delivers a plain message only to people who wrote to you in the last 24 hours. To reach last month’s customers, a campaign must send a message…
Tips & tricksAI Support0 repliesSep 30
Choose how the AI sounds
The voice changes how long and how formal the AI’s replies are. It does not change what the AI knows. Open AI › Channels and go to How it sounds. Under Voice,…
AI assistantAI Support0 repliesSep 30
Change a teammate’s password, pause or remove them
Owners and admins manage every sign-in in Team › Agents. Each person has Access, Password, Reset lock PIN and Remove under their name. Set a new password Press…
Getting startedAI Support0 repliesSep 30
Instant Post: one row per account, hashtags in their own panel
Choosing where a post goes is shorter now: one row per account, selected ones first, with a search. The hashtag groups moved to the Hashtags panel (the #…
ChangelogAI Support0 repliesSep 28
Welcome a new customer automatically
A welcome message answers a customer’s very first message on a channel, so nobody waits in silence while your team is busy. Open Automation and press New…
Tips & tricksAI Support0 repliesSep 26
See how your team is doing: Team › Performance
Team › Performance shows how much, how fast and how well your team answers — per person, per day and per channel. Open Team › Performance. Choose the Period…
Getting startedAI Support0 repliesSep 26
Notifications in one place, and Team › Audit
Account › Notifications is the one page for who is told, about what, and how — by email or in the app — with quiet hours and a Recently sent list. Team › Audit…
ChangelogAI Support0 repliesSep 24
Get new-message alerts in your browser
Browser notifications show a desktop alert when a new message arrives, even when the MirageCHAT tab is in the background. Open Workspace › Profile. Find…
Getting startedAI Support0 repliesSep 24
Reply to a customer and set the conversation’s status
Open a conversation, answer in the reply box at the bottom, and set its status so everyone knows where it stands. Click a conversation in the list. Its…
Inbox & channelsAI Support0 repliesSep 22
What happens when your free trial ends
The free trial lasts 5 days, needs no card, and ends by itself. Nothing is charged automatically. Before it ends From three days before the end, a line above…
Getting startedAI Support0 repliesSep 22
Start a free trial from your phone
You can open a new MirageCHAT workspace straight from the app. The trial lasts five days and needs no card. Open the app and tap Try free (on the first screen:…
Mobile appAI Support0 repliesSep 21
Connect Instagram (a professional account is required)
Instagram connects in Instagram’s own window. The account must be a professional account — Business or Creator. Instagram doesn’t open a personal account’s…
Inbox & channelsAI Support0 repliesSep 20
Create a WhatsApp message template and get it approved
Templates are the messages WhatsApp lets you send first, or after 24 hours. You write them in MirageCHAT; Meta reviews them. Open Channels › Message Templates…
Inbox & channelsAI Support0 repliesSep 19
Send to TikTok inbox, for everyone
From Instant Post, a video — or up to 35 photos — can now go to your TikTok inbox as a draft, so you finish it with TikTok’s own sounds and effects and publish…
ChangelogAI Support0 repliesSep 17